Return Policy (US)

Last Updated: June 1, 2015

 

If you are not satisfied with the Products that you purchased through the Site, Doppler will provide a refund for the cost of the Product not including any shipping charges within thirty (30) calendar days of your purchase, provided you return the Product in new condition and with the original casing and packaging.

Returning a Product:

Follow these steps to return a Product purchased from our Site:

  1. Contact our Support team to initiate the return process and obtain a Return Material Authorization (RMA) number and a pre-paid shipping label.
  2. Pack the Product in its original packaging and mail it in a sturdy box to ensure the product will be returned without damage. Be sure to include the RMA number in the packaging.
  3. Once the Product is received and verified, you will receive a confirmation email with the details of your refund.

Please refer to our Warranty Policy for information about our warranty.

 

Sizing Note

DUBS cannot currently be returned if fit is the main issue. However, please let us know at support@dopplerlabs.com so we can continue to design the best possible products, and please share your DUBS with family and friends. Please see How to Wear in our FAQ section to make sure you’ve got it right.